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Our Company Policies and Cyclo-PERFORMANCETM Guarantee
Our Cyclo-PERFORMANCETM GUARANTEE: If after utilizing ANY of our training systems you are not 100% satisfied with your results and you can honestly say your cycling performance is NOT improved from when you started, then we will issue you a FULL refund for the training programs included in your system (12 & 14 week plan prices subtracted from system cost). This guarantee is ONLY valid for our Cyclo-CORETM COMPLETE TRAINING SYSTEMS. That's right. You can use the Cyclo-CORETM COMPLETE TRAINING SYSTEM of your choice for the ENTIRE DURATION of the plan (12 or 14 weeks) and if you can come back to us and honestly tell us that you're not noticably stronger, more flexibile, more fit, and your cycling performance is not more improved than when you started the system, we will issue you a refund! This is where we separate ourselves from our competitors and prove to you beyond a resonable doubt that we are 100% POSITIVE that if you follow our COMPLETE TRAINING SYSTEMS to the best of your ability, and stay committed to DOING THE WORK...YOU ARE GUARANTEED TO GET RESULTS! PERIOD!! Guarantee Void Policy: We ONLY will guarantee our Cyclo-CORETM COMPLETE TRAINING SYSTEMS if you DO the work outlined in the plans to the best of your ability. Failure to actually do the work in the system, for the duration of at least 4 weeks, will VOID all guarantees! To get a refund issued for a training system you MUST contact graeme@cyclo-core.com personally to discuss your situation. 30 Day 100% Satisfaction Guarantee: This guarantee is valid on ALL programs, plans, and complete training systems offered from Cyclo-CORETM, with the exception of Cyclo-FUEL Nutrition or DVD's that are damaged, or returned opened without able to reuse. Discounted products, closeouts and coupon special purchases are not available for refund. 90 Day DVD/CD Warranty: Things can go wrong with DVD's and CD's from time to time. Don't worry, we got you covered. If anytime during the first three months of useage of our products you have a technical issue, we will issue you a new DVD or CD at no cost. This includes DVD's that won't play, glitch, skip, or are just having serious problems. To contact customer service with a technical issue regarding getting a replacement please email customerservice@cyclo-core.com Email/Question Policy: Any issues with your order, tracking, refunds, or possible defects will be quickly addressed by contacting customerservice@cyclo-core.com Please give up to 48 hours for a response. If you have a training question for Graeme Street or Coach Al Lyman it is advised that you first visit our Cyclo-FORUM where you can interact with thousands of other Cyclo-CORE users and find many answers to your questions there. Cyclo-CORE is NOT a service company at this time. We will do our best to get back to you regarding personal issues, however Cyclo-CORE holds no obligation to answer personal questions without compensation. We are working on getting more qualified experts on board in the future to handle individual issues. If you send an email to Graeme you may or may not get a reply. This is NOT because he doesn't want to, but because he simply can not answer all questions and personal issues. Thank you for your understanding. If you have a question about one of the 12 or 14 week plans, PLEASE refer back to the guide. The answer is probably there, you just have to look for it. If you do get stuck or need special attention, post to the forum first. We will do our best to get back to you if and when we can. Thank you. |
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The "Everyday Cyclists" of TEAMCycloCORE.com TELL A FRIEND OR RIDING BUDDY
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